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General Terms and Conditions NCGC

The trainers Jan Carel van Dorp (Amsterdam), Susana Rusch (Bilthoven), or Bart Landstra (Leiden), operate independently under the trade name of Nederlands Centrum voor Geweldige Communicatie (NCGC) and are active in providing training & coaching in the field of communication and writing skills, offered under the name of Geweldige Communicatie or related themes. Coaching based on Nonviolent Communication is also offered, as well as focussing, the solution based methodology and Essential Coaching.

Article 1

These Terms and Conditions apply to all agreements between NCGC and any participant or client – hereafter collectively referred to as 'participant' of trainings, coaching sessions and educational courses.

Article 2

Modifications to these Terms and Conditions are only binding if they are confirmed by one of the NCGC trainers.

Article 3

The agreement comes into effect when a participant signs an NCGC registration form/offer, or when an NCGC trainer confirms by email or telephone:

a registration (sent by email);
an agreement for individual coaching or training;

Offers and tenders

Article 4 - 1

Offers are non-binding, unless a period of acceptance is mentioned in the offer.

Article 4 - 2

Offers, made by NCGC trainer(s), are non-binding and valid for 30 days, unless otherwise indicated. Trainer/NCGC are only bound to the offer if the other party confirms the offer by email/writing within 30 days, unless otherwise indicated.

Article 4 - 3

The prices in the offers and tenders exclude VAT, unless otherwise indicated.

Cancellation conditions

Article 5 - 1

The participant has the right to cancel his/her participation in, or application for training, by registered post or by email. The cancellation is definite if it is consequently confirmed by or on behalf of the NCGC trainer.

Article 5 - 2

The participant may cancel registration for participation in an open course or training by paying cancelation costs more than 30 days before the first training day. The cancellation costs amount to 15% of the total course or training fee.

Article 5 - 3

When cancelling between 30 & 14 days before the beginning of the course or training, 50% of the total course fee will be charged.

Article 5 - 4

When cancelling within 14 days before the beginning of the course (or when ending participation during the course, or due to another reason does not take part in the training) the full fee shall be due – also possibly including any outstanding periodic payments. The participant may not claim reimbursement of any part of the owed or paid course fees.

Article 5 - 5

The participant may – without extra cost - be replaced by another person, after personal consultation with and agreement by the NCGC trainer, if the person in question meets the admission requirements for the relevant course or training.

Article 6

If the participant is prevented from attending because of proven extraordinary circumstances (force majeure) the participant may take part (within eight months) in a similar or comparable course or training on the basis of jointly agreed conditions.

Article 7

NCGC or its operandi have the right to – with or without giving reason – cancel the course, training or event or refuse admission of the participant: in which case the participant has the right to reimburse of the total fee paid.

Article 8

Any individual coaching or training arrangements may be cancelled up to 36 hours beforehand. In the case of cancellation within 36 hours prior to the individual arrangement, 100% of the agreed fee will be due.

Payment

Article 9

Costs for the course, training or event will be indicated by e-mail. Participants may request an invoice. Attendance costs should be paid no later than 30 days before the first trainingday, or – if this has already passed – within 14 days after receipt of the e-mail (or of a requested invoice): in any case before the start of the training. Periodic payment is only possible when indicated in the training announcement. Participants are individually accountable for payment of the costs of participation, also when the costs are invoiced to a third party.

Article 10

In case of late payment participants or clients are obliged to reimburse the trainer/NCGC (reasonable judicial & extrajudicial costs incurred) the collection fees.

Liability

Article 11 - 1

The trainer strives to carry out the course/training to the best of his or her ability.

Article 11 - 2

Any NCGC trainer is excluded from all liability in relation to that which the participant might experience during and after the course, as well as to how the participant uses the knowledge gained.

Article 11 - 3

The participant accepts that he or she is personally responsible for the results (of whatever nature) deriving from taking part in the training and shall not hold the trainers or NCGC responsible for these results. With the exception of cases arising due to gross negligence or intentional act on the part of the trainer, the trainer will not be accountable for any damage, for whatever reason and however arising, unless liability insurance cover is available for the consequences and where relevant the insurance company pays.

Article 11 - 4

Trainers and NCGC exclude all liability for consequential damage and are not responsible for compensation for company damage, loss of profits, damage as a result of accidents to persons or damage arising from third party claims to the participant or other damage.

Article 11 - 5

Potential liability of NCGC trainers is always limited to the amount that is charged to the participant for the relevant training. This is also the case when the training is cancelled by trainer(s) or NCGC.

Applicable law

Article 12

Dutch law governs the foregoing contract. All disputes that might arise as a result of, or in connection with, this contract shall in first instance exclusively be tried before an authorized magistrate in Utrecht.